Process - Adding Email Addresses to Global Outlook Safe Senders List
Occasionally, Cybersecurity might have a request to add an email address or email domain to a Safe Sender List.
Issues that might be seen:
- Images do not automatically download in the email for Many/ALL Users
- Emails enter our 365 domain as per message trace however automatically goes to Many/ALL users Junk Mailbox
This process is to be used either for internal emails.
External emails must be allowed as per <https://securityservices.mariecurie.org.uk/a/solutions/articles/52000098252?language=en> and this process MUST NOT be followed.
If only a one/few users having this issue, they can manually add the email/email domain to their Outlooks Safe Sender List. https://support.microsoft.com/en-gb/office/add-recipients-of-my-email-messages-to-the-safe-senders-list-be1baea0-beab-4a30-b968-9004332336ce
PROCESS
1. Bastion into Jumpbox-prd01 in the Azure Tenant https://portal.azure.com/#@mariecurieazure.onmicrosoft.com/resource/subscriptions/df36146a-4192-40db-9b12-c4084283847b/resourceGroups/RG-IT-PRD/providers/Microsoft.Compute/virtualMachines/jumpbox-prd01/bastionHost
2. Open RUN and open \\mccc.mariecurie.local\NETLOGON\Office\SafeSenders.txt
3. Append email address or email domain to the txt file and save file
a. If Email address, put in full address – example@example.com
b. If Email Domain, put in domain like – example.com
Testing
1. Restart Outlook
2. Check Safe Senders List